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Trade, Lead time, Shipping & Returns

 

CHRISTMAS ORDERS

For any lamps or lampshades needed prior to Christmas please place your orders as soon as possible.

 

TRADE

For all trade enquiries please email rosi@ or anna@rosideruig.co.uk.

If you are unable to complete your checkout it will be most probably because your country will not be listed as an option. Shipping is often calculated on a case by case basis. Please do contact us so we can quote for shipping and arrange for the order to be processed.

ALL MY LAMPS AND LAMPSHADES CAN BE SHIPPED WORLDWIDE. MY LEAD TIME IS CURRENTLY 5/6 WEEKS (please see notes below).

UK SHIPPING

Once your order is ready to send all my orders are shipped within mainland UK to arrive the next working day. However, as with all deliveries, there can be some unforeseen delays.

UK shipping is capped at £20 (orders over £500 shipping is free). 

If you would like to collect your order from my (West London) studio please do let me know so I can remove/refund the shipping from your invoice.

All my lampshades are handmade to order.  My current lead time is 4-5 weeks but if you need anything urgently do let me know and I will see what I can fit into my schedule - I understand sometimes things are needed at short notice.  

Glossy Lamps

If the lamps you have chosen are in stock they will be sent out to you within a few working days. Do get in touch with us to check availability.

Shipping Quotes

I ship my lampshades and lamps worldwide. Do let us know if you would like a quote to a specific country.

If your country isn't listed as a shipping destination (for eg Australia, New Zealand and Canada), please contact Anna@ or Rosi@rosideruig.co.uk for a specific quote.

Shipping to the United States

Since my paper lampshades are light but can be large in size, shipping is very hard to calculate. We have tried to create a pricing structure that covers all eventualities but of course it is impossible to always get it right. If the price for your order seems disproportionately high please get in touch and we will do what we can to tailor the price to your specific order.

Returns

All my lampshades are made to order so returns and refunds are not possible once the lampshades have been made and shipped. Please feel free to contact us at anna or rosi@rosideruig.co.uk if you are unsure as to which size best meets your requirements.

Duties and Taxes

For the UK, VAT is added at the checkout, but for all other countries duties and taxes will be issued to the customer once the order has arrived in the country. 

Please note, we do not cover any importation charges if purchasing from outside of the UK.